Legal

Privacy Policy

Effective date: March 2026

Who we are

Bill Advantage (billadvantage.com) is a document literacy tool that helps individuals understand and respond to healthcare billing documents. Bill Advantage is not a covered entity under HIPAA and is not a healthcare provider, insurer, or clearinghouse.

What we collect

When you use Bill Advantage, we collect:

• Your email address and name, provided at account creation
• The document type you selected
• The situation description you provided
• Structured billing data extracted from your document (see below)
• Subscription and billing status (managed through Stripe)
• Trial status and expiry date, if applicable

If you submit feedback through Bill Advantage, we collect your star rating (stored as a helpful or not helpful boolean), your optional written comment, and the context of the feedback (such as which tool or page it was submitted from). If you are signed in, feedback is associated with your account. Feedback submitted on public pages without signing in is stored without any user identifier.

How we handle your uploaded document

This is the most important section. Here is exactly what happens when you upload a document:

• Your document is transmitted securely over HTTPS
• It is loaded into memory for processing only
• An extraction step immediately identifies and pulls only non-identifying billing data: procedure codes, dates of service, billed amounts, denial reason codes, and similar structured fields
• The raw document, including any personal identifiers such as your name, member ID, address, date of birth, or Social Security number, is never written to our database or any storage system
• The raw document is discarded from memory as soon as extraction is complete
• Only the extracted structured data is retained

What we retain and for how long

We retain the following:

• Your email address, name, and subscription status
• Document type and situation description you provided
• Structured billing data extracted from your document (no personal identifiers)
• The analysis we prepared for you

On the Starter plan (including during and after a free trial), analysis history is retained for 30 days. On Member and Family paid tiers, analysis history is retained for 1 year. You may request deletion of your account and all associated data at any time as described below.

How we use your information

We use your information only to:

• Prepare and deliver your billing analysis
• Communicate with you about your account and submissions
• Process your subscription and billing through Stripe
• Improve the accuracy of our analysis tools

We do not use your information for advertising. We do not share your information with third parties except as described below.

Third-party services

We use a limited number of third-party services to operate Bill Advantage:

• Clerk: authentication and account management (sign-in, sign-up, session management)
• Supabase: secure database storage for account and analysis records (structured data only, no raw documents)
• Stripe: payment processing and subscription lifecycle management. Stripe handles all payment card data directly and we never see or store your payment card information
• Resend: transactional email delivery (analysis results, account notices, Healthcare Calendar digests)
• Anthropic: AI processing of documents for extraction and analysis. Documents are processed per their API privacy terms and are not used to train models
• Vercel: hosting and infrastructure
• Cloudflare: DNS and DDoS protection

No health data is sold to any third party. Ever.

Security

All data is transmitted over HTTPS. Database records are encrypted at rest. Access is restricted to authorized personnel only. We treat all health-related information with the same care we would apply under HIPAA, regardless of whether we are legally required to do so. A runtime assertion verifies before every database write that no raw document bytes or base64-encoded data are present in the payload.

Your rights

You may request deletion of your account and all associated data at any time by emailing support@billadvantage.com with the subject line "Delete my data." We will confirm and process your request within a reasonable timeframe.

Children

Bill Advantage is not directed at children under 13. We do not knowingly collect information from children under 13.

Changes to this policy

If we make material changes to this policy, we will update the effective date at the top of this page. Continued use of the service after changes constitutes acceptance of the updated policy.

Contact

Privacy questions or data deletion requests: support@billadvantage.com